Privacy policy

Privacy Policy

Last updated: December 16, 2025

This Privacy Policy describes how Ventus Bikes USA (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ventusbikesusa.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, legal requirements, or regulatory obligations. When updates are made, we will post the revised policy on the Site and update the “Last updated” date.

How We Collect and Use Personal Information

To provide the Services, we collect personal information from a variety of sources. The information we collect depends on how you interact with our Site and Services.

In addition to the specific purposes described below, we may use personal information to:

  • Communicate with you

  • Improve or maintain the Services

  • Comply with legal obligations

  • Enforce our terms

  • Protect our business, customers, and rights

Personal Information We Collect

Information You Provide Directly

This may include:

  • Contact details (name, email, phone number, address)

  • Order information (billing and shipping address, payment confirmation)

  • Account information (username, password, security details)

  • Customer support communications

Providing certain information may be required to access specific features of the Services.

Information Collected Automatically

We may automatically collect usage data through cookies and similar technologies, including:

  • IP address

  • Device and browser information

  • Network and interaction data

This helps us operate, analyze, and improve the Services.

Information from Third Parties

We may receive personal information from third parties such as:

  • Shopify, our ecommerce platform

  • Payment processors

  • Analytics, advertising, and marketing partners

All information obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Personal Information

Providing Products and Services

Processing payments, fulfilling orders, managing accounts, arranging shipping, handling returns, and delivering customer support.

Marketing and Advertising

Sending promotional communications and displaying relevant advertisements. You may opt out of marketing emails at any time.

Security and Fraud Prevention

Detecting and preventing fraudulent, illegal, or malicious activity.

Customer Support and Service Improvement

Responding to inquiries and improving the functionality and performance of our Services.

Cookies

We use cookies and similar technologies to power and improve the Site, remember preferences, analyze performance, and personalize content. For details on Shopify cookies, visit Shopify’s cookie policy.

You can control cookie settings through your browser. Disabling cookies may affect certain Site features.

We recognize Global Privacy Control (GPC) signals where applicable.

How We Share Personal Information

We may share personal information with:

  • Service providers (payment processors, shipping partners, analytics providers, customer support vendors)

  • Business and marketing partners

  • Affiliates within our corporate group

  • Legal authorities when required by law

We do not use or disclose sensitive personal information for profiling without consent.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing personal information.

Children’s Information

The Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age.

Security and Data Retention

We implement reasonable security measures to protect personal information. However, no system is completely secure. Personal information is retained only as long as necessary to provide Services, comply with legal obligations, and enforce agreements.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal information

  • Request correction or deletion

  • Request data portability

  • Restrict or object to processing

  • Withdraw consent

You may exercise these rights by contacting us using the information below. We will not discriminate against you for exercising your rights.

International Users

Your personal information may be transferred to and processed in countries outside your place of residence. Where required, we rely on lawful transfer mechanisms such as standard contractual clauses.

Text Messaging

Text messaging opt-in data and consent will not be shared with third parties, except service providers necessary to deliver messaging services.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Ventus Bikes USA
Email: sales@ventusbikesusa.com
Address: 480 North State Street, Shelley, ID 83274, United States